Hotel description
Contemporary and relaxed, the Treacys West County in Clare is one of the best hotels Ennis has to offer, making it an ideal base to explore all the gems of County Clare including Bunratty Castle, the Aillwee Caves and the world famous Cliffs of Moher.
Please note that Family Triple Rooms will be offered to Families of 2 adults and up to 2 children. Family Bunk Rooms will be allocated to Families of 2 adults and 3 children. Family Bunk rooms are available to Families of 2 adults and 2 children upon request and subject to availability but cannot be guaranteed.
Ev charging available right across the Road in Circle K
Check In From
3pm
Check Out Up To
12pm
Cancellation Description
Once you cancel your booking up to 48 hours prior to arrival you will not incur a cancellation fee from the hotel. Cancellations that are made within 48 hours prior to arrival and no shows at the hotel will be charged the 1st night of the stay to your card. Please note that your booking deposit is non refundable.
Travel Description
Clare road Ennis Co Clare
Area Description
Ennis is a town full of life and vibrancy.
Good experience
Everything excellent-breakfast and dinner excellent and good value. Music in the bar on the night very enjoyable. Staff very friendly and helpful. Free parking and great facilities for all weathers! Rooms very have good facilities. Shower only Room 109. No aircon but a fan is provided on request.
It's a good friendly place to stay. Hygiene, food, service etc is all good. Staff are very helpful and friendly.
My second time staying here. Hotel is in great location 5 minutes from town center and about 15 minutes from bunratty castle. Hotel is clean and comfortable but is dated with the paint, carpets and overall look. The food in the bar is what you would expect for pub food and the buffet breakfast is well stocked with plenty of options. The pool and gym facilities are great and kid friendly. If you are looking for a clean place, with friendly staff and a great location , Tracey west Hotel is perfect ,but don't expect a modern looking hotel.
We really enjoyed our stay here the staff were lovely anything we needed it wasn’t a bother to them. It was very central and the entertainment in the pub on the Friday night was fantastic
Always like this hotel, while it is not a lively at weekends pre Covid, it is getting there. Rooms are good and comfortable, plenty of supplies and staff very obliging. Food in the bar was very good, and reasonable in price for a hotel. Bar service was good also and friendly bar with customers alike. Ennis town centre is a nice walk in (not too far 15 mins maybe at your leisure) passing Flannans College on your way.This is our third or 4th time staying at Treacys and have booked for Easter 2023 for a longer stay.
Had a lovely stay in Tracy’s lovely hotel staff were very friendly and good location
Hotel was lovely just found it cold.. food was also lovely
Reception staff were very rude and unhelpful. This matter was reported to Lidi staff already and they were very helpful. Jim
Nice hotel with friendly and helpful staff.
Beautiful hotel would highly recommend Staff excellent and friendly no faults will return
My only disappointment that there was road works all night outside the hotel and we werent informed and it was very noisy our room faced the road. It would have been nice to have been told on arrival as we were only there one night. Very difficult to sleep
The carpet in the room was full of stains. The paint on the walls was bubbling and cracking in the main room and bathroom. The handle on the window and door cover is about to fall off. The woman who checked us in added kids breakfast to my bill to witch I said I did not want and she asked me again in shock do I not want kids breakfast included. Not professional at all. The pool and bar are nice but this definitely is not a 4 star hotel. 2 star at best.
Old style Hotel. Staff are friendly. Bar food was lovely but breakfast was only warm which was disappointing No kids club so that was disappointing however I was told its starts the 1st July. Pool was lovely. Overall it was grand.
Found all the staff so warm and friendly and helpful. Food was great and enjoyed our meal in the evening very tasty and reasonably priced. Very happy with everything. We did have a fire alarm goin off a few times with at the beginning was alarming but when we enquired we were told what the cause was so it turned out fine. It seems that a fire door was opened accidentally in the evening by a person who did not understand that it was a fire door. Thank you for your kind hospitality during our stay. Katie
Arrived on Saturday 21st as a treat after sons communion in Miltown that day, all the common areas were very dirty, we stayed in room 344 and got locked out of room 4 times and had to wait 20 mins each time for maintenance to come and let us in, it was very annoying to say the least. The bar area in the evening was so messy and dirty. I understand they were busy and had communion parties that day but staff were walking over dirty napkins and wouldn't pick them up, tables were being half cleared off, no sign of any management or seniority, all young staff. I understand there's a staff crisis at the moment and don't like leaving bad reviews but it was by far the grubbiest hotel I've ever stayed in. All I can say was there was just no standard at all for our entire stay. Very disappointing.
Lovely hotel family friendly and staff very helpful .great size pool will be back again.
Hotel was comfortable and staff friendly. Floor was wet in room due to a leak when we arrived so had to be moved. Hotel needs a paint and steps on stairs missing carpet. It was cheap and perfect for what we paid, but wouldn't recommend.
Great Hotel for food, entertainment, kids program, kiddies play area, close to the town. One major observation of the hotel is that it feels dated. Dark colours and dark lighting in the restaurant, bedroom and bar areas. They could do with brighter colours. The tiling around the pool area is very dated and the patchwork is very obvious. Overall, has a great stay and would go back again. Staff are pleasant and helpfull.
It was much too noisy, our room was on ground floor looking on to car park and beside a service/ rear entrance. Cars were parked right up to our window with people coming and going with luggage, and staff with laundry trolleys. It was not an enjoyable experience at all. I do understand it was St. Patricks day and lots of celebrating and joviality going on. There were people banging on doors and arguing and shouting in the hallway at 3am. The bath in our room was peeling paint, and the room was generally dirty with cobwebs and dust in corners. I wasn't going to complain, but Well you asked for a review... I won't be going back and I would not recommend it to a friend. Oh and the mattress had lumpy springs. Bar service was terrible.
This hotel is fabulous and fantastic from the moment I walked in the door ciara the receptionist was so friendly kind upbeat and unaffected and so professional the leisure centre was unbelievable and a stunning leisure centre the breakfast would keep you going for a week ennis Town is really a step back in time can't wait to go back
We had a lovely break in treaceys hotel the food in the bar was lovely and the breakfast on both mornings. Staff were very friendly and helpful good music in the bar on saturday night this was our second stay in treaceys we will definitely be back for a third
Hotel needs updating but clean, bar food and breakfast were very nice and the staff were friendly and welcoming.
The people at reception breakfast and the leisure centre were very helpful and polite throughout our stay. Great service and warm welcome.
We really enjoyed our stay. The room was comfortable and cleaned each day. The staff were absolutely amazing. They gave us tips for a day out we really enjoyed. The facilities were clean and the pool was amazing. The food was really good. On our last night our son became sickly. The manager Jimmy came to our table and asked if our son was OK. Later on that night we needed to test his temperature and once again Jimmy came to our room to test his temperature. He also went out of his way to help. He went to the shop across the road to see if he could find another thermometer for us to keep in the room. He even brought up an antigen test just incase it was covid. They helped us the next day to take our bags to the car while we tended to our children. The staff hands down are absolutely amazing and we will definitely be back again. My son has tonsillitis and is on the mend.
To Be honest it was very noisy up to 4.30am each night. No signs up to ask Guests to be quiet while walking to their rooms while others are asleep. the pain on the room doors and in some parts of the bedroom are chipped and could do with a coat of paint. Our room whilst small and tidy, had very little natural light coming in as the narrow window was stuck down one corner of the room
I will return, as I found this hotel well managed, and customer care was excellent, pool facilities were vg, and staff in hotel were courteous and helpful, food was excellent and bar service ex also,, I hope on my next visit the corridor carpets will be replaced as I wouldn't let them get this bad in my own home, and an inside paint makeover would be welcomed by everyone staying at this premises
Good location. Basic but clean room. Good service. Carpets in hallway were revolting and let the whole place down.
Lovely hotel ,great staff ,super value for money
This is our second trip to west county Had a great night away with the kids Bunk room is fab kids love to chill on the top bunk We had dinner in the bar Kids menu had many options and reasonable We got breakfast delivered to the room with no service charge nice touch Swimming pool was clean and staff friendly My Only complaint is kids club not running on Saturdays I do understand but i did miss it and think it would be viable. Can't wait to come back Regards Audrey
Good location, near Ennis. Friendly staff. Food in bar and breakfast good.
Good hotel, good food and friendly staff, would stay again
Recommend this hotel to anyone was great service was looked after well by everyone. Will be back again sometime
Great hotel, fabulous food, and the most amazing staff and management - very friendly, professional and management very attentive to our needs.
Staffing and were very friendly but i was a bit let down by food quality .i think Tracy need to up Grade there standard of food service ie breakfast was a let down no pastry's no fruit bowl or grapefruit no fresh pancakes shop bought ones it not that hard to make fresh mixture for pancakes it be cherper then shop bought eggs were hard i ordered poached eggs came out rock hard . maybe management should have meetings talk with chefs to look at revamped menu's also chicken was not good quality was not fillet brest catering chicken i paid a good price for my dish and i expected good quality s stir-fry which i did not get
Lovely hotel and staff v helpful. Great location too. We had a really nice break away
Inital allocated rooms in need of updating - however we were accomodated with a change to different location which was first class - staff helpful and friendly.
Very friendly and helpful staff. Swimming pool is lovely! Had food in the bar and really enjoyed it. Would definitely stay again. Great location for exploring Clare
My wife and I have been enjoying the WEST COUNTY HOTEL and its leisure center at least once a year, for longer than I care to think about, now at 83 YEARS. Its very easy to get to ,and away from, on the edge of ENNIS, to all the pleasures of history and scenery that beautiful CLARE has to offer.The STAFF are always so helpful,and the FOOD delicious,IRISH and well presented.I enjoy it so much that NELLIE goes home feeling a new man.
Fabulous hotel. I spent one night at Treacey's Hotel in Ennis with a friend. The rooms, food and service were all excellent. We will definitely return to the hotel again. Thank you for a lovely stay in Clare.
Had a great time. Food was lovely. Children enjoyed the pool. Great value for money. Would definitely recommend it and will definitely be back again
Been here several times and love the place. The large bar area adds to the feeling of security in current climate. Well done to all the staff for providing a friendly efficient servuce
Very friendly & helpful staff
Been here several times and love the place. The large bar area adds to the feeling of security in current climate. Well done to all the staff for providing a friendly efficient servuce
A very enjoyable stay. Reception staff were lovely first impressions count! The room was fine, comfortable. We were laughing as our room number was 123 and we'd booked through you. The food was excellent, great service fine choice for breakfast and all the staff were fantastic. Everything done professionally with Covid measures. Would definitely stay there again.
Great value hotel . Really nice helpful staff . Food in bar was very nice and reasonably priced . For the price I payed for my 3 day stay I couldn't have expected anymore
Staff very friendly and couldn't have been more helpful
Lovely hotel, relaxing atmosphere. Friendly staff. Good food except the soup & joint of the day was the same each day. Great base to come back to after exploring Clare. Look forward to staying again soon.
Staff were lovely Food was out of this world Id just say its a bit too far away from all the tourist hotspots but great value for money
Lovely stay, only negative all guests did not wear masks and staff did not seem to enforce this rule.
This was our fourth time staying at treacys and it was superb, friendly and great fun, kids loved it, its their favourite hotel, cant wait to stay again.
This was my 3rd time staying at treacys hotel and as always our stay was a great expierence cant wait to stay again.
The hotel and staff was so friendly and done everything they could for our family I will surely be back again
Basic Hotel ,good value .comfortable swimming pool.
We had a great stay,staff were very friendly and accommodating
Good location, great pool area excellent staff. Great family hotel.
The evening meals were outstanding & the staff excellent
Great value hotel. Clean, with lovely and helpful staff. The food in the bar and restaurant was good. The breakfast is a little bit basic but if you like the traditional “fry”, it’s good.
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We really enjoyed our stay and ended up staying an extra night. The kids loved the kids club and the pool. We eat in the bar for 2 nights and the food was really good. My only issue is that the hotel could do with a bit of a revamp, it's a little bit dated but other than that we thoroughly enjoyed our stay.
It was nice to just get away with the kids
Book family room for 5 nights. No complaints, great value for money and central location. Pool super for kids. Felt staff coped very well with the covid restrictions, very friendly and attentive. Breakfast was fine. Only suggestion would be toast is either covered or brought with hot food. Also mushrooms on the menu would be fab!! Thanks for lovely time
Had a great time with all the family we had 7 rooms booked and every1 enjoyed their stay ,good and service was brilliant, staff so helpful and obligong
nice staff nice rooms beds comfy food was nice fine big bar nice pool but for me the kids club makes if u need a break for few hours they watch a movie and get a drink and popcorn as well
Super time was had, staff lovely and helpful. Top class kid's club, staff there absolutely fantastic with the kids, they do a super job. Will definitely be back, kid's had a ball
From the moment we checked in with alison on reception we were very welcomed even tho we were 3 hrs before checkin We went swimming before going to the room which the pool was well separated and organised with the social distancing We had family room which was perfect for our needs We went touring for the rest of the day and on return kids went to the kids club with saibhe so friendly and attentive with the kids and were entertained from 6 to 10 While we had dinner in the hotel food was lovely Staff were great new system in place where u order thru an app and can pay also which we couldnt as we had no phones with us but staff were very accomodating and went the extra mile with service Kids train ran in the morning and they were collected at 9 for breakfast and allowed stay til 12 in kids club Have to say it was a wonderful visit Hotel is 3 star and is old but for our family the staff and services made it Cant wait to return Thank you to all the team
Had a 3 night stay with d b&b, have to say all the staff were very friendly.the food was lovely both in the bar and restaurant.the only thing we found was the room was very warm thats not a complaint as all we did was turn down the radiator and put the fan on to keep the room cool.would certainly go back again would give a 3 plus star ratinh
Hotel itself was lovely, reception staff very nice, as were all staff we encountered. Bar food was very nice, and there was a good selection for breakfast. Our room was very clean & the kids were delighted with the bunk beds. The swimming pool was great, but changing rooms need a bit of work, they let the leisure facility down. Our big problem with the place was the mini T's kids club, we stayed for a bit with our 2 kids, it was filthy, including toys, there were massive gaps in the floor boards. but worst of all, the two girls just sat at the 'arts & crafts' table talking and didn't interact with the other kids. It was so bad that I had to bring to their attention a poor girl crying in the corner to herself as she wanted her mum, I would hate to think one of mine like that. We did not leave the kids their & did not go back.
Stayed here lately for just one night. I like this hotel. Had lovely bar food, lovely music on the night. Breakfast ok, saw a few flies, thats a turn off for me on account of fruits breads cereals etc being exposed. There was a desperate smell in our bedroom, we didn't know was it mould or coming from the bathroom, we think it was the bathroom, probably drainage problem. Told receptionist in the morning so hopefully that was sorted. Staff nice. Kathleen
100 %satisfied with our stay in the West County Hotel. Great location and friendly staff
Just entered a rating on another review, please omit my name from the reviews please. Ok. thanks..Joe Finnegan
Hotel was ok..again we seem to be light years away from hotel reception/bar/restaurant...with 10 & 9 year old it was up and back to the room most of the night to try and have a bit of food and enjoy a few hours in the bar..I must say reception etc were most friendly to the kids when they found the bar a bit loud by times and wanted to sit in lobby on their Nintendo's etc but we did check on them regularly etc....One thing..Ennis town centre very easy to get around...the roundabouts and location of Treacys Hotel IS A NIGHTMARE COMMING FROM TOWN CENTRE!!!...If you stop for directions people say "oh..now there are several ways you can get to it, go back up there, turn right at the round about (big roundabout or small not specified!) head down there and take a right at the shops (which shop??)...and this absolutely drove me MAD over the weekend..we are three years coming to Ennis and in three years I still cannot fathom how anyone (stranger) get around the town of Ennis etc. For good measure, there is a big sign outside Treacys but it HIGH, NARROW and BLACK in colour and kind of is unnoticeable when you are concentrating on the looming roundabouts either side of the hotel. The one sided exit instruction on the exit of the car park is largely ignored, and you are divierted to town if you follow the sign instructions. I heard there were water work repairs going on around Ennis over the May bankholiday weekend, hence the detour notices for Treacys as if it wasn't hard enough to find, some of the signs for Treacys had the real fancy print on them and in joined up writing and only for my wife beside me I couldn't (you don't get the time on the roundabouts) to be reading fancy joined up writing...I vowed leaving Ennis on Monday evening, again, trying to find the Gort Road, was like "Ok, you have come to far, go back towards town centre, straight through this roundabout (big or small?) keep left at the lights only to find there is a fork in the road when you take the left and you say "which left"....anyway..I think I will go elsewhere next time...maybe town centre hotel or something...Treacys is grand if you know where your going...somepeople it doesn't bother, but many staying over the weekend agreed with my views on the Hotel signage, and difficulty finding the hotel in general. Regards and thanks. Joe Finnegan
Spent night there recently in a party of 6 on bed and breakfast basis. It was our third visit to this hotel and we would go there again. All occasions were family gatherings. Very comfortable, convenient to town, staff very friendly & helpful. Breakfast was buffet style serving everything you could think of. Could not fault anything.
stayed 1 night dinner bed breakfast great value .everything was excellent .room ,food, staff. leisure centre. only complaint ,i was sent miles out of my way by poor signposting bu CLARE CO CO.AS ROADWORKS WERE TAKING PLACE OUTSIDE THE HOTEL.
Great simple Hotel, been here twice with family of four. Good food, nice staff, best swimming pool. Highly recomended.
Enjoyed our stay in in the West County And will definately be using bargain breaks for our next break away
Stayed here on a Friday for one nite. Arrived at 3 to check in had to wait over half an hour to check into the room. Breakfast was nice. Self service. Room was clean and warm. Did not sleep hotel was noisy. We were located at the front on the ground floor. No thermal suite as advertised on the website. Jacuzzi was not very warm. If stayin would recommend to request a room upstairs. Location is ideal just outside centre.
Lovely hotel with really friendly staff... Dinner was very tasty and the chocolate fondant dessert is worth going back for. Breakfast was also good. It was a lovely break away.. There was excellent entertainment in the bar both nights. I would highly recommend this hotel and will definitely go back.
I rate this hotel 2 stars. The hotel needs refurbishment. The carpets were old, the rooms had an odour of cigarette smoke and mould. The staff were friendly, however we as a family would not return there again.
I'd rate this hotel excellent, the staff are very friendly, the rooms are spotlessly clean, the breakfast is excellent and the overall atmosphere is very good. It's conveniently located less than you a 10 minute walk to the centre of town. My only concern is the bar food, The food in the buffet needs to be improved upon although it offers excellent value for money.
Highly recommended. Staff extremely friendly and helpful. Food in restaurant top notch and also the breakfast was very satisfying. Kids had a ball in the pool and the kids club was excellent. Overall couldn't fault. Very family friendly.
Lovely breakaway, Staff are so friendly and helpful. Hotel is very cosy and comfortable. Excellent value, would recommend to anyone, couldn't find fault
Totally happy.clean, fantastic food
Nice room staff friendly and food great.gym and pool also good
The best thing about this hotel is the location. It's great for going to visit many of the tourist spots. All of the staff bar the waiter we had for dinner were lovely. The hotel is very old and badly needs an update. The room is okay. Bed was good but bath/shower was rubbish. I wouldn't waste my time getting the dinner package. The food was terrible. Menu choice is extremely poor and all of our food was cold and tasteless. The whole dining experience was made worse by a cocky, rude and useless waiter.there was 4 tables in the restaurant upon arrival and he sat us at a tiny (uncleaned) table by itself in the corner beside the kitchen. Myself and my husband were both given different menus. I pointed this out and he took the wrong one away but never brought back another. While placing our oder he kept interupting us and of course our food came out wrong. We weren't offered drinks, he just walked off and I had to call another girl and ask her . I asked him for an ice bucket and he came back with a glass of ice. We couldn't complain about the food because we never received a checkbook and the waiter disappeared. Dessert was just as bad. Eaton mess was frozen berries and coulis. Couldn't eat it either so we left hungry and really dissapointed. Leisure center was nice
Really enjoyed our wknd in Treacys West County Hotel. Hotel was clean & warm. Our room was clean & comfortable although the handle on the toilet broke on the first night & I felt the lady we reported it to the following morning was rude enough!!! She didn't apologise & say she'd get it fixed instead she made us feel as if we had deliberately broken it. I was disappointed that the staff didn't give any little extra treat to my husband & myself..... even a free drink as I had made it known discreetly that it was his 50th birthday during our wknd there!! Otherwise the food was lovely & the staff were friendly apart from that one lady who was over the accommodation assistants from what we could make out.
Very nice hotel very clean staff nice food fab offers fantastic enjoyed my stay thanks
Lovely stay here. Excellent staff. Had great weekend and Clare has lots to offer.
Lovely family friendly hotel.The staff were very friendly & professional about their job.Food was off very high standard.Rooms were very clean and airy.Leisure centre was great.Only thing I found was that there was a terrible smell of damp on the stair cases.over all it was a pleasure to stay.
The one thing that makes this hotel stand out is the quality of its staff. They are top class and I cannot fault them. The hotel itself is what I would call "well worn". It really does need some work done. There is a damp smell in the hotel and there is a lot of wear and tear evident. The bar food is very good and we also used the leisure centre which was good also. Plenty of families there and the hotel was packed for the weekend we stayed there (August Bank Holiday 2015). Would I go back? YES.
We had a lovely stay here and it was exactly what we booked no hidden costs for a family of five we had breakfast and dinner included which was all lovely lovely room and the staff couldn't of been nicer I don't think iv ever stayed in a hitel where the staff wer all so nice and extra helpful would definitely recommend this hotel for families will definitely stay again
Had a fabulous stay in treacys west county, rooms were good n the bunk beds are a fantastic idea for families with 3 kids..pool was lovely n clean, food was delicious in the restaurant, will definitely visit again soon x
Friendly helpful staff. Good Food, great leisure centre, comfortable room.
The room was fine, although the bath wasn't the cleanest, the tv only worked occasionally but luckily we weren't in the room a lot for it to bother us. The hotel needs serious updating, the ceilings in places were worn and in the bar there was a leak from the floor above hitting the table with a bucket on it, the food is sub standard and I wish i didn't go for the inclusive breakfast and meal because I ended up having to pay to eat out in Ennis which was annoying.
Stayed for 2 nights,room was functional and the hotel provided for the 3rd child,breakfast was a treat and we had loads helping ourselves (you can't let us out)staff most helpful and on hand to help and provide assistance at all times,leisure centre/swimming pool enjoyed by all,bar a bit too busy for my liking ,we wanted to get bar food but there was nowhere to sit five in one spot (the joys of a bank holiday w/e),the evening meal was good but for ten euro a head for children a bit pricey when you're on a budget.Overall a very enjoyable stay...we'll be back (THANK YOU)
Been going there for over 20 years.....that speaks for itself :-)
room an food 4 star rating, staff very good and nice stayed there a few times, love it there and the kids love the pool, great music in bar. cant wait to stay there again.
Really enjoyed our stay, facilities excellent, food excellent, staff extremely helpful. Would definately recommend.
The hotel was dirty and in need of some repair. I will not be revisiting. The bathroom was dirty and the décor generally looked tarnished, There was a leak in the lobby on arrival, the carpets throughout were stained, the lighting in the rear car park was non existent, there was bad odour in the corridors, the food in the bar was poor and there was sandbags resting against the glass doors to stop leaks - not a good first impression. The only positive comment is that the breakfast was lovely!!!!!!
Treacys West County Hotel was excellent. The staff were very helpful. We really enjoyed the spa facilities. The food was delicious and there was a real buzz in the bar. I have nothing but good to say about the hotel and look forward to staying again. In fact I have recommended the hotel to my daughter and her friends and they have already booked it.
Great hotel, Lovely large Swimming pool, Staff only too willing to help whatever your needs are, Good food and this is why I have stayed in this hotel every year for the last 5 years .
Nice hotel and lovely food but worst staff!! So grumpy and rude especially at breakfast and dinner
We stayed at Treacys west County for two nights with our two children. The pool and facilities are perfect fpr children, lovely babies pool and the staff were lovely and very good with the children. The staff through out the hotel really made the holiday for us. The hotel itself is very dated and in need of updating in a lot of areas, which is why I am giving it 4 out of 5, but the food is delicious and staff really go out of their way for you . My only complaint is the menu doesnt seem to change from day to day except for the roast of the day, but then when it is so delic maybe custoemrs don't want it to change!
Hotel decor very dated and public areas need upgrading and refurbishment. However staff kindness and friendliness together with great service made our stay so enjoyable. We'll done and thanks to everyone
We stayed here a couple of weeks ago, great place , very lively, entertainment/music each night, food very good, can't fault it in any area, also staff very good.
Four of my friends and I stayed inTreacys West County Hotel last weekend. We had a great weekend. All the staff were very pleasent and very helpfull. Breakfast was top class, evening meal was excellent. We will be back again.
some staff were really friendly, however this was not the universal experience - some of them were really really unfriendly. Overall feeling at this hotel was that of poor customer service - this applies to the bar, breakfast area and swilmming pool staff. Room was really dated too, but I could put up with that without any problem if the staff were friendly.
Lovely people great service lovely food enjoyed our stay immensely just the beds were hard :
Enjoyed stay, very nice staff. Will be back.'
Had a lovely time at the hotel, very friendly staff, lovely facilities, spacious rooms especially for a family room. Kids had a great time with the kids club, loads of activities for them to do. Would definitely recommend and use again.
3 star hotel, it says what it is, service was very good and staff very friendly, food was good, swimming pool was also good, convenient location, decor a bit dated and in need of a revamp but otherwise stay was enjoyable.
The bath was very dirty. The food in the bar was not great. I ordered a club sandwich & it looked like it was thrown together by a 3 year old. Bacon was burnt & bread was soggy. The jaccuzi was really stained yellow around the water mark.
Had a great break in the west county, staff were great, especially the girls on the desk, We had our dinner there both evenings and it was lovely, good selection on the menu. Cant fault the place, just what we needed, a nice relaxing family break.
Stayed with my family (2 kids aged 7&9) in a family room for 1 night. We enjoyed our stay. Family room spacious and real beds for kids (no sofa bed). The breakfast was very good, one order made upon request in kitchen. Staff is very friendly and helpful. We did not have dinner in restaurant, we chose to go into Ennis. Our main attraction was the swimming pool which we used twice. It's very large, and the temperature of the water and air in pool were very pleasant (which we usually do not find elsewhere), so we had no problem spending over 1.5 hours in the pool per session.
Stayed in the West County Hotel on the 22nd December 2013 for one night. Staff friendly, lovely food. Room clean and warm. Breakfast served until 11, so no rush in the morning. Have stayed in this hotel before and will be back.
We've been staying at the West County for over 15 years. All the new recent improvements are brilliant...love the new bar layout. Special mention for the waiting staff at breakfast. They are always so lovely and friendly and helpful.
very friendly bar area in hotel, children comfortable there, nice cosy atmosphere, children enjoyed the pool the following morning, good food, rooms ok
Food was excellent.There was still a few flies around as in another review in august.This is October! Staff were very nice and helpful. Room was clean but needs updating.Great band playing in bar. I would recommend the hotel to people. Patricia
We really enjoyed our stay here. Food, room, leisure centre and staff were great. Will def visit here again!
Stayed at the West County on a one night break. If you're looking for good old fashioned Clare hospitality then this is the place to go. Service was excellent and very friendly. Unfortunately the bar was being renovated during our stay but it was still fine. The Cafe offers excellent value with a good dinner starting from €6.95 and frienldy chef. Service in the resturaunt at night was excellent despite our party taking advantage of the latest booking possible. Rooms are a decent 3 star and the hotel is about a 15 minute walk into Ennis town.
Stayed at The West County for 2 nights on the 20th Sept. We were a group of 5 ladies. We thoroughly enjoyed our stay here. The staff were very friendly and helpful. The food was delicious. We would have no hesitation recommending this hotel to anyone and will be back. Thanks to Lidl and The West County for a lovely weekend.
We had an enjoyable weekend break here recently and were impressed by the friendly service and general standards. Renovations are on going and these such improve the rather dated decor. We have no hesitation in recommending this hotel.
we stayed in this hotel from friday 6th.sept ,13 to sunday 8th Sept good value for the money staff very friendly and helpfull had no pints of draught Coors seems to be going through refurbishment we would go again Regards Tony Ann Hoey
very shabby interior, staff were helpful apart from the manager who I had to complain to following a night of no sleep caused by people standing outside the hotel doors until the early hours, I would expect any decent hotel to have a smoking section away from the hotel rooms. He gave me a tiny reduction on the cost of my room, will not be going back
we were happy to stay with you once again the staff are always pleasant and helpful I would like at least for once to get a room to the front and not always be looking over the the tanks at the back or is this where the senor people are put your,s truely Breda Lynam
Basic hotel in need of a makeover - old fashioned and worn. The staff on reception were really helpful and welcoming. The room was clean and comfortable but noisy at night with all the comings and goings plus I could hear water constantly swishing around the huge water tank outside the window. The food in the restaurant was nice but there's no atmosphere. I also noticed a lot of flies which wasn't very pleasant when eating. The staff in the restaurant were very nice and attentive. Didn't enjoy the bar at all, lacking atmosphere. The first night we bought a bottle of white wine but the young barman told me he couldn't give us a wine cooler. He went and checked with his supervisor but said he wasn't allowed and offered me a pint glass of ice. Eventually got a wine cooler after we queried it further with another staff member who said they thought we wanted to bring it up to the room. We were clearly sitting right beside the bar and were not asked if it was for the room when we ordered it. We tried to eat in the bar on the second night, ordered the food and then the waitress came back and told us the 2 courses included in the deal were capped at a value of €15 in the bar but we could pay extra if we liked. We were not told this when we checked in and asked where we could eat on the deal. We asked if we could order off the restaurant menu in the bar as we hadn't made a reservation in the restaurant but that wasn't allowed either. We were told we could order the bar food in the restaurant if we moved in there. A man who we think was the owner passed and inquired how our stay was but when we told him he got distracted by a match on the TV and that was the end of that. So we just moved into the restaurant to eat later than planned. The food at breakfast was nice, good selection but badly organised. It was self service but had no trays so had to make a few trips to get everything to the table. There were no little milk jugs to bring to the table. I thought the lady who managed the breakfast room was very snappy and abrupt to the other staff and it made breakfast a bit uncomfortable. Overall, the hotel was clean, most of the staff were lovely and it's close to the town but it is very basic. Unfortunately, I would not go back and couldn't recommend it to friends.
All in all a wonderful stay, staff were very nice and the food was outstanding only negative was service in bar was very slow, other than that would definitely return and recommend to stay.
A very average hotel. The staff are nice. The rooms are fine, but very noisy at night, we were a family with a small child and the stag/hen parties kept us awake. The food in the hotel is distinctly average, we ate in both the coffee shop and the carvery. Nothing spectacular, very basic fare. Breakfast was the same, all self service with no frills!!..The pool changing room was filthy and very slippery. We met the owner of the hotel who is a very lovely man and hands on, but if you want some where cheap to stay with no frills.. then west county is the one. Its near Ennis - 10 mins walk. It s a very very busy hotel, which I guess is a good sign.. but would I return.... probabely not!!
We had a brilliant weekend ,stayed for 3 nights on 28th june to 1st July myself hubby and 2 sons ,.food was gorgeous ,staff were so helpful and friendly and everyone loved the pool .great hotel ,so central to everything ,will be booking again as soon as we can ,thank you west county hotel .
I would highly recommend the west county hotel. Upon arrival the staff were very helpful and friendly. We stayed in a standard double room which was perfect for us. Everything you would need. We had sandwiches in the bar which were very nice. Again, very friendly staff. They also took the time to tell us about local entertainment etc on that weekend. The leisure facilities were perfect. Unfortunately I only got to use them once which was on the day of check out and they had everything you would need. I found myself annoyed that I hadn't used them more during the time we were there. Again I would highly recommend the West County hotel and hope to get back soon Regards Glen Synnott
we found the hotel staff very friendly and helpful, breakfast was lovely, rooms are comfortable, the children loved it we will definitely be back. Terrific value.
We really enjoyed the hotel and so did our two boys, the food was lovely the pool great and of course I cannot forget to comment on all the staff as they are so friendly and helpful. we will be going back again soon.
We stayed in the West County over the May bank-holiday. The hotel is a bit dated and a little grubby in parts but the room was fine, the bed was very comfortable and the shower was great. The staff were friendly and we enjoyed the music on the Saturday night. The bar food was good and overall it was good value and we enjoyed our stay.
Tired looking hotel with very basic rooms. Fine just as a base for one night. On the plus side, very friendly staff, breakfast and dinner good quality, fresh and good portions.
hotel was happy with room and service but the decor throughtout could do with a bit of up dating and cleaning staff were nice
I only enjoyed my stay in the Hotel because the staff were very friendly and helpful. Check in was great, breakfast was nice but the one night we ate in was horrible as the food tasted like it was a microwave meal. When we got to our room we found lip marks on the glasses in the bathroom and curly dark hairs on our towels. Aside from this and the smell of paint, out of order lifts (for three days) Clare is a beautiful county but I would not stay in this Hotel again.
Very comfortable hotel with a very friendly staff from the reception through to the girls cleaning the rooms everyone was very pleaseant which ,ade for a very nice stay. would like to give a special mention to the girls in the kids club who put greta time and effort into make the kids stay great. I would defintely recommend this hotel and will be back!
Great experience, Staff amazing and so helpful. Rooms were warm but a little dated but excellent.
mediocre stay in the West County Hotel. Very small twin room. Dinner that was included in deal only mediocre as well.. regretted not just booking B+B and getting dinner elsewhere. not sure deserves 3 star rating. Will not be staying again.
was very impressed very friendly staff and the kids club was great
I was not very happy with my stay in Wext County Hotel Ennis, the rooms were below standard had damp fungus patches on the ceiling, flackey baths and im appalled to say that i had got into a urine soaked bed on the first night of my four day stay. My daughter who was on holiday with me had a asthma attach because of the damp room and the fungus on the ceiling. What more can i say only that it ruined our holiday. My daughter had 3 room changes and i had 3 also. I have to say that i will never stay there again or recommend it to anyone. Marian from Wexford
Very unwelcoming, drab and heating did not work in room. Staff unfriendly would not stay there again. It was definetely only worth €39.00pps through Lidl.
just back from a few days in the west county hotel. Family of four oldest child 9, youngest 5. Got a great deal on the 3 nights, found the hotel to be great for the price, the only issue we had was with the klown around kids club, we had to pay 10 euro per child and for that the didn't seem to do much apart from colour and make silly braceletts, girls ones at that and my kids are boys. The only other thing available for them to do was play the playstation and the was a bouncy castle deflated on the floor the day my 2 went. The club ran from 4-7pm and we took ours out after an hour as they were just sitting colouring, they asked if the bouncy castle could be inflated and they were told later. so we didn't hang around, unfortunatly the boys didn't want to go back the next day, so we asked for a refund as they only spent an hour in the club, the recieptionist gave us vouchers for the kids breakfasts to the value. I thought that was fair enough. Over all that was the only glitch we had with the hotel. On our last night we sat in the bar after eating and we were having drinks, our kids were with us, bearing in mind this is a family hotel, a couple came in and i'd say they were in their late 60's they didn't seem to like the kids sitting with their parents at all, we had to endure them staring at us each time my 5 year old laughed, looking at their watches and giving out to eachother getting very agitated. my kids were not misbehaving in any way, but they seemed to have had major issues.My thoughts were, they should have stayed in a morgue if they didn't want to be in the same room as familys!!!! they made us feel very uncomfortable, and i felt like they thought we did this all the time. the only time we bring our kids to the pub is on hols, and we were been looked down upon for it. These people should really stay at home and watch the tv.....other than that i can say that i would go back to the west county hotel, for the price it was spot on...!!!!
Recently stayed at the west county hotel .negatives slightly old fashioned. breakfast only ok a bit of a shambles really. Pros excellant and veery friendly staff
Due to persons walking up and down the corridor at night we had difficulty in getting a good nights sleep. Service and staff excellent. May revisit this hotel in the future but hope to get a different room.
Met at reception by very friendly efficient staff. But they could not find my booking...luckily I had my confirmation email. Room was lovely and spacious. No shampoo. Lots of noisy, tired kids at dinner. Great value for money. Positives- very friendly staff. Negatives- musty smell of cigarettes and old fashioned. I thought cigarettes are banned indoors??...we were offered smoking ir non smoking.
The Hotel is very old and grubby in parts. There was a musty smell throughout the Hotel. The Staff were lovely and we enjoyed our stay however I would not go back.
we had a fab time staying in the west county.kids really enjoyed the kids club and the pool. staff were very pleasant with exception to bar staff and one breakfast staff member.food was excellent.we defenitely will be back again very soon.
The Hotel is a little tired at this stage but this was well made up for by the positive and helpful staff. The kids loved the leisure centre and the eve meal was very good. All in all a good experience and a great spot for touring or visiting the Burren
The pictures of the hotel don,t show the true state of the hotel, it is quite rundown and when we went to the room we found it to be quite bare and oldfashioned but the worst part was the strong smell of cigarettes in the room and we had to spray the curtains and bedclothes to try to remove this smell. The toilet was also broken as was the lock on the bathroom door. The breakfast in the morning was not very apetising either. The bar was quite nice and the hotel is well located near to the city on the plus side.
Hotel is a little outdated but fine for a short stay. Staff were very friendly and helpful especially in reception. Rooms were nice and clean, only issue was the noise. Could hear next door using the bathroom facilities and corridors were very noisy at night time.
We enjoyed our stay in the West County but overall it could of been better. The kids club was fantastic and my 5 year old was devasted when we were leaving. We stayed for 3 nights so she made lots of friends and the leaders were great. On the downside the service was very poor whether in the restuarant or bar. Noone seemed to know what they were doing. It was my 30th birthday on the Thurday night and my husband had booked the restuarant through reception for that night. When we got there noone knew anything about the booking and they just seemed to shrug there shoulders as if to say what to do you want me to do? Thank god the hotel wasnt full and we were able to get a table in the end but the lack of organisation was clear for everyone to see. I wouldnt go back to the west county but have some good memories of our short there.
once again west county ennis has surpassed all expectations. professional & friendly welcomeing staff made our too short a visit a very enjoyable stay. hope too be back again very soon.
from the minute we arrived we were greeted by a friendly staff at reception all the staff in the hotel. Were very helpful the hotel was very spacious. The leisure facilities were good and the meals were nice in the hotel too. The only draw-back was the family room for 4 was a bit small. Overall it was a good experience. Alan and the family, Wicklow
What makes the West County Hotel is the staff. All the staff we encountered were friendly and helpful and could not do enough to make our stay a pleasant experience. Our room was comfortable. However it could do with a lick of paint. The whole hotel could probably do with renovation. A home from home for those wishing to take a break in the Ennis area. I strongly recommend it.
Family room very small. There was no heating on in the Hotel (October '11), room and lobby/restaurant freezing cold, told it would be on at 6pm. Ordered room service for breakfast, when it was delivered, it was freezing cold, I advised the receptionist of same and she was delighted that I'd let her know. The food all round was absolutely delicious, no fault there.
This hotel has seen better days and is in need of a serious revamp. Staff are very nice, polite and friendly Bedroom was very basic and small with bathroom needing a good make over, very little sleep was had due to the noise from huge boiler outside bedroom window, view from bedroom left a lot to be desired.
everything was super hotel ,staff,andfood top class well done all
Warm and comfortable. Breakfast buffet was nice. Ten minute walk to town.
My stay in the West County Hotel in Ennis was one of my most enjoyable stays, the staff was so friendly and we were treated no different cause we were on the Lidl-Breaks. We were treated the same as if we had paid the full rate for our stay, all staff was very talkative and very approchable and could not be any more helpful as they were. We would recommend the West County Hotel to any of our friends if they were thinking of going away, and we will avail of the Lidl-breaks in the West County Hotel again.
FRIENDLY STAFF, GOOD ATMOSPHERE, CENTRALLY LOCATED AND GOOD VALUE.
Stayed there for a weekend recently. Rooms are fine if in need of a makeover, decor is pretty dated. Bar food was lovely and staff were excellent, very friendly, with the exception of the night doormen, overly abrupt when it came to closing time in the bar. Overall it was a very enjoyable stay, friendly, relaxed and good craic. Will stay again.
Have to say this hotel in ennis co clare is a lovely friendly hotel , great staff brilliant with kids as they had a kids club every evening , kids disco on one of the nights kids loved it , food was great too breakfast every morning was lovely best fry ever :)) and good selection for everyone's taste, the swimming pool was brilliant very relaxing all round great stay here at the west county hotel very family friendly .
beautiful hotel, staff very helpful and friendly manager couldn't be nice food awesome. only a small problem we couldn't get in to the pool before 10 am on Saturday kind of through our plans off by a few hours . Really enjoyed our stay. family with 3 kids 6,4 ans 15weeks. Room pleasant. Thank you
Good for the price we had to change rooms on the first night however as the smell of smoke in the room was so strong and unbearable complained and the staff did come up to spray industrial spray that was supposed to clear the smell but it didnt work so do request a smoking room moved into another room that was fine, food and bar is all good staff are lovely facilities are adequate and what you would expectr for the money suited to families as they are facilities for kids and it is a very child friendly hotel
My friend and I stayed in the West County for 3 nights in July 2011 and were really happy with the standard of the facilities and the friendliness of the staff. We used Ennis as a base for travelling around Clare and it's a great location for that. There's a great choice in terms of food within the hotel itself, and breakfast was really good (but get down early!). The leisure centre is great, after 6pm is best: quiet and child-free! They put a daily info bulletin under your door every day with weather forecasts, menus etc, really useful. And a member of staff is on hand specifically to help you plan your day, we really liked that. Overall, I have no hesitation in recommending this hotel.
We had a very pleasant time in the West County, I found the staff very polite and friendly throughout our stay. There was a very relaxing athmosphere around. I would certinaly stay there some time again inthe near future
While the hotel itself was convenient and the staff were very polite I would not reccomend this hotel to anybody. Firstly our 3 year old ended up with no dinner because of the chefs mistake, the wrong dish was sent out and being a child she would not eat it, it would have taken too long to replace the meal (we were told). On the night we stayed there was a 'Dancing Competition' taking place. The noise that went on through the night in the hallway outside our room was a disgrace, we rang reception on 3 different occasions to ask that they try and sort it out but it continued on until 7 a.m. To be quite honest I could not wait to get out of the hotel and would never intend on returning. I did complain when we were checking out and the receptionist did apologise but I really do not feel that it was enough considering we could not even get a decent nights sleep. Thankfully it did not ruin our entire week spent in the South of Ireland as the other hotel we stayed in was exceptional to say the least, just as a hotel should be.
Room good, breakfast good; one meal in Boru's Bar not quite as described on the menu and disappointing.
On arrival the lady at reception was very welcoming. The bedroom was ok, in need of a touch up , rusty radiator , carpet looked like it had seen better days , the bathroom could do with a good make over in general. Apart from that if you are looking for a basic hotel and value for money this is a grand hotel
Lovely hotel,and very accomodating staff. Beautiful surrounding picturesque area.
I booked a room for my father (an OAP happy with a single bed) and it cost him 64 euro's (coz he was on his own, we couldn't book through Lidl as the prices are PPS). I just thought it was a bit ridiculous that we were 39 euros each, and the OAP was 64! However, our stay at the hotel was great - I couldn't fault it at all. The only drawback was the rowdies that stumbled to their rooms between 3 and 6am shouting at the tops of their voices. (There was a wedding on). I can't blame the hotel for them, though!!
Great value accommodation. Friendly staff. Woukd stay there again.
A very family friendly hotel with a fine swimming pool,friendly,helpful staff,good food and a comfortable bar.To top it off,good value for money.
Just to let you know on arrival staff at reception were fab very accomadating as there was a mix up with my booking. All staff in hotel were lovely and friendly. Bedrooms were ok, bathrooms would do with a good make over and towels looked old and haggard. In the main bar it was ok but there was some smell near the toilets i thought at first it was the seat i was sitting on as i could smell urine but it so happened it was coming from the mens toilet they could do with a few air freshners and the ladies there was an old musty and cold smell in them. ok but would not be in a hurry to recommend this hotel
We found this hotel was perfect for the type of break we wanted. It was excellent value for money as we got the package that included an evening meal.The only downfall was the retaurant didnt accept bookings and when we went down for dinner it was completly full (mainly of people attending the Saw Doctors gig )and everyone was waiting outside in a busy walkway.There was absolutley no system in place. We waited 40mins and i went back in and explained my children couldnt wait anylonger as it was so late.The lady in charge when hearing we were residents went out of her way to accomadate us and we went on to enjoy our meal. I would definatley return but not with my family when a gig is on.
Myself and my Husband stayed at The West County for my Birthday in December...We booked it through Lidl and I have to say that it was great value and we had a very comfortable stay..The food was lovely and well priced,the staff were friendly,the rooms were really warm and the beds very comfy..The only downside for me was the wait to be seated for dinner,but in the Hotels defence it was and very busy evening due to The Saw Doctors playing that night.
We had a wonderful time staying in The West County, it was excellent value for money, situated in a great location. The hotel was extremely busy but was kept very clean and the staff were lovely very friendly, welcoming and helpful. They were able to recommend things to do places to see and which was the best route to take. The room was spotless and cleaned everyday. Would highly recommend this as a place to stay.
I can say that the staff are very friendly and very approachable. The hotel was very clean the rooms were very comfortable. The pools and the jacuzzi were brillant. The food was of a very high standard and the pub food was great value a meal and a pint for %u20AC9.95. the only thing about the stay was that Ennis is a very small town so you have to travel to find places to spend the day
I was disappointed in my stay. The room was sufficiently clean, but was in need of renovation. The walls were thin and there were loud guests and children traveling the hallways and slamming doors until early in the morning. In order to get to our room, my family had to walk through the corridor of smoking rooms and the smell of smoke was overwhelming and nauseating. We were disappointed that the swimming pool closed at the early hour of 7 pm for children. It would have been nice after a long drive in the car to be able to enjoy the pool. As stated before, the room seemed sufficiently clean. The requested travel cot was already set up, and the breakfast vouchers included in the Lidl break was nice. All in all, there is no way that I would pay full price to stay at this hotel. The Lidl price makes the experience easier to swallow, but it was still a disappointment.
It was very good, very child friendly, exactly what we wanted
We booked this hotel because we thought it would be a good base to stay for exploring Clare. We stayed the bank holiday weekend and whilst I appreciate it was full to capacity the overall impression of the hotel was that they are very short of staff. We went into the bar on the first night for food and could not find a clean table they all had other diners food that had since left but the staff were obviously too busy to clear up. We had to go in search of somebody to take an order from us. Pretty much the same story for breakfast the next morning, queues down the corridor while staff ran around trying to clear tables. In and around the reception area is probably the best part of the hotel. Rooms were basic, a little too old fashioned but clean. Leisure centre appeared clean and well equipped.
I had a wonderful time. The hotel was very busy with guests of all ages and nationalities but that did not affect the service or attitude of the staff. Very friendly, welcoming and helpful. They also had knowledge of the local area and even had a dedicated staff member who dealt with tips, organisation of tours, recommending things to do and places to see. The room was spotless and maintained to a high standard ( I stayed for 3 nights). The food was plentiful and well priced with a large selection to choose from. The location of the hotel meant that I could walk into Ennis town in a few minutes. I hope Lidl keep doing these breaks and have passed on their website address to many friends, some of whom have already booked and are delighted with the prices offered.
This was excellent value for the four night stay, the kids were free we just paid for their breakfasts, the breakfast was really nice, the family room was small but perfect for putting the head down which is all you need. Ennis is an excellent base for exploring Clare & West County is extremely family friendly and good value. However the leisure centre is far from family friendly, the kids have to be out of the pool by 6pm....and when I say out of the pool by 6pm I mean hoarded out by less than friendly staff which is such a pity because the facilities are excellent. Would recommend the hotel and value for money on lidl website.
Great value for money. Hotel is clean. Food was lovely. Staff are very friendly. Only thing I would fault is that there is not much entertainment at night for kids or adults. If you wanted entertainment, you had to drive down the road to the Clare Inn.
we had a good time until the sunday nite a row broke out a travler party we were told a lot of shouting and fist fighting very frighting for us also a lot of dirt came up the bath when next door had a bath my cousin was staying in next room i told them nothing was done dont think we will ever go back again out dates wa24 27 june
***** 5 star had a fab stay at the west county rooms lovely clean and bright , staff friendly and helpful . geat selection of food available all day which was tasty and great value for money . would not hesitate in staying at this hotel . Thanks Patricia
We had a fantastic stay at The West County Hotel. Food was beautiful , Staff were more than helpful with any thing we needed. Would definately stay there again. Thank You Siobhan.
We really enjoyed our stay in this hotel. The hotel is quite basic but the staff are friendly and helpful, the food is very good and there is a good atmosphere in the bar. It is a good long walk into Ennis centre about 15/20 mins with children.
The West County was really a surprise. Not that the standard was better than just basic but it really exceeded my greatest expectations. The ambience was the first feeling to strike us and was very welcoming. The staff were very helpful and were ready to assist on every request. Food was first class. Breakfast was self service while dinner was served in the evening. It was tasty with plenty to eat. We were shown to our individual table. The room was well prepared and clean. We were facing our of the rear of the hotel onto the car park where we could park and have visual of our car and still have rear access to the hotel. The whole experience was so pleasant and I look forward to taking advantage of the offer again. Many thanks. William Lowery
it was confortable the staff were nice and a three course meal was include even though it was meant to be 2 course
